Refund policy

We want you to love what you ordered. If something is not right, we make returns simple.

Return window

You have 30 days from the date your order was shipped to request a return. To be eligible, your return request must be initiated within this 30-day window.

Eligibility conditions

To qualify for a return, items must be:

  • Unworn and unwashed
  • In their original condition with all tags attached
  • Free from damage, stains, odours, or signs of use

Items that do not meet these conditions will not be accepted and will be returned to the customer.

How to return an item

Every Van Verla order includes a prepaid return label and a return form inside the package. To return an item:

  1. Fill in the return form, indicating which item(s) you are returning and the reason.
  2. Place the item(s) and the completed form back in the package.
  3. Attach the prepaid return label to the outside of the package.
  4. Drop off the parcel at the nearest drop-off point of the carrier indicated on the label.

If your return label is missing or cannot be used, contact us at return@vanverla.com with your order number and postcode. We will send you a new label as soon as possible.

Return shipping fee

A flat return shipping fee of €3.00 applies per shipment. This fee is automatically deducted from your refund, so you do not need to pay anything upfront.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 5 business days. The refund will be issued to your original payment method, minus the €3.00 return shipping fee.

Please note that depending on your bank or payment provider, it may take an additional 1 to 3 weeks for the funds to appear in your account. This processing time is outside our control.

Exchanges

We do not offer direct exchanges. If you would like a different size or item, you are welcome to place a new order and return your original item separately.

Defective or incorrect items

If you received a defective, damaged, or incorrect item, please contact us at return@vanverla.com within 30 days of delivery. In such cases, the return shipping fee will be waived and we will resolve the issue at no cost to you.

Non-returnable items

The following items cannot be returned:

  • Items returned outside the 30-day window
  • Items that show signs of wear, washing, or damage
  • Items returned without original tags
  • Sale or final-clearance items (if applicable)

Your statutory rights

This policy does not affect your statutory rights under applicable consumer protection laws, including the EU Consumer Rights Directive. If you purchased online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable EU law.

Questions? Email us at return@vanverla.com — we typically respond within 1 business day.