FAQ

We accept iDEAL and credit card.

Orders are processed within 1 business day, so we cannot guarantee changes or cancellations once an order is placed. Contact us as soon as possible at info@vanverla.com and we will do our best to help.

Shipping is free on all orders in NL. For orders to Belgium, a flat shipping fee of €3.00 applies. There is no minimum order amount.

Shipping is free on all orders in NL. For orders to Belgium, a flat shipping fee of €3.00 applies. There is no minimum order amount.

Orders are processed within 1 business day. Once dispatched, delivery typically takes 1 to 4 business days. You will receive a tracking link by email as soon as your order is on its way.

We ship via DHL or PostNL. The carrier is selected based on availability and your location.

We ship to the Netherlands and Belgium. Shipping is free within the Netherlands. For Belgium, a flat shipping fee of €3.00 applies.

You have 30 days from the date your order was shipped to request a return. Items must be unworn, unwashed, and in their original condition with all tags attached.

Every Van Verla order includes a prepaid return label and a return form inside the package. To return an item:

1. Fill in the return form, indicating which item(s) you are returning and the reason.
2. Place the item(s) and the completed form back in the package.
3. Attach the prepaid return label to the outside of the package.
4. Drop off the parcel at the nearest drop-off point of the carrier indicated on the label.

If your return label is missing or cannot be used, contact us at return@vanverla.com with your order number and postcode. We will send you a new label as soon as possible.

Yes, a flat fee of €3.00 applies per shipment. This is deducted from your refund automatically — you do not pay anything upfront.

We process refunds within 5 business days of receiving your return. Depending on your bank or payment provider, it may take an additional 1 to 3 weeks for the funds to appear in your account.

We do not offer direct exchanges. You are welcome to place a new order and return your original item separately.

Contact us at return@vanverla.com within 30 days of delivery. We will cover the return shipping and resolve the issue at no cost to you.

Email us at info@vanverla.com. We typically respond within 1 business day.